Technical Support Services

At Sochin, we take 24/7 support services a step higher by making sure that we understand our customers’ business environment, system variables and business requirements. All this equips us as an ideal technical support services partner. Our Technical Support Services are specially designed to address the growing needs of technology companies to provide reliable pre-sales and post-sales technical support to their customers. We provide global customers with 24x7, 365 days of Level 1, Level 2 and Level 3 technical support services to varied business to customer and business-to-business segments.

What we offer:

  • 24/7 monitoring for key network elements
  • Level I and Level II support via phone, e-mail and chat
  • Level III support via escalations
  • Corporate IT help desk services

Highlights of our 24/7 technical support:

  • Focus on technical support allows our team to build deep domain expertise
  • Qualified support engineers with degrees in computer science or engineering
  • Integrated support – ability to provide phone, ticket and chat support with Level I, II and III support under one roof
  • Customized support based on the client needs

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